Shipping policy

ORDER PROCESSING:

All "Pre Order" items are made to order and will take 4-8 weeks to ship. Shipment delays do not qualify for refunds. Items available for pre-order will be indicated on the product page with the anticipated ship date.  In certain circumstances, preorder dates are subject to change. Please note, once your order is placed, the full payment will be processed immediately.

HOLIDAY SHIPPING NOTICE:
Due to the high volume of holiday orders, please anticipate slight delays in both processing and delivery times. While our team is committed to shipping your order as quickly and efficiently as possible, holiday carrier congestion may extend transit timelines. We recommend placing your order early to ensure the best chance of on-time delivery.

Thank you for your patience and understanding during this busy season.

DOMESTIC SHIPPING RATES AND ESTIMATES:

Orders are generally shipped within 1-3 business days after Pre Order items arrive using UPS® , fee is based on customer's location. 

Shipping rates: Shipping charges for your order will be calculated and displayed at checkout.

INTERNATIONAL SHIPPING:

We offer international shipping to the following countries: United Arab Emirates, Austria, Australia, Belgium, Canada, Switzerland, Czechia, Germany, Denmark, Spain, Finland, France, United Kingdom, Hong Kong SAR, Ireland, Israel, Italy, Japan, South Korea, Malaysia, Netherlands, Norway, New Zealand, Poland, Portugal, Sweden, Singapore

Shipping rates: Shipping charges for your order will be calculated and displayed at checkout.

Shipping options for International orders: USPS First Class Package International, DHL Express, UPS Worldwide Expedited®

Your order may be subject to import duties and taxes (including VAT), which are incurred once a shipment reaches your destination country. Śeni Moto is not responsible for these charges if they are applied and are your responsibility as the customer.

REFUNDS, RETURNS AND EXCHANGES

RETURNS:

We do not accept returns after delivery.

EXCHANGES:

We understand sometimes the fit isn’t right, so we’re happy to accept exchanges on any garment that falls under these conditions:

  • You must contact us within 7 days of your order delivery date.
  • We do NOT accept exchanges on swimwear.
  • We will only accept an exchange for the same style in a different size, unless it's sold out.
  • We do not cover exchange shipping fees.
  • All items must be in their original unworn condition with all tags and packaging.

We address these on a case-by-case basis but will try our best to work towards a satisfactory solution.

We are unable to accommodate international exchanges at this time.

REFUNDS:

We do not accept order cancellations or offer refunds. 

If you have any further questions, please don't hesitate to contact us at help@senimoto.com.